Cari Pekerjaan

Hasil Pencarian

  • Customer Service Executive Herlo Consultancy Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)
    MYR 3,100 - 3,650

    Manage incoming and outgoing phone calls. Handling client sales inquiries on social media platforms and webmail. Handling client queries through all other forms of communication channel. Actively follow up with prospective customers and persuade client to signed up for our services. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow up with clients to garnered feedbacks for service improvements. Provide accurate, valid, and complete information. Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company. Keep records of necessary customer interactions and enter all information required into the company database and official WhatsApp group chats. Follow communication procedures, guidelines, and policies. Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 1 tahun lalu
  • Customer Service The Emirates Group Dubai (Dubai)

    To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata's high service standards. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. - Display excellent customer service skills, team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments. - Ensure excellent discipline and grooming standards are displayed at all times while on duty. - Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. - Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. - Generate a list of pending requests from DMIS to analyse advance work load profile. - Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. - Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors, young passengers, wheelchair, elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 2 tahun lalu
  • Customer Service Transec BPO Solutions Manila (Luzon)

    Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary. Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information. Manage workforce to meet the productivity goals and ensure the team's excellence. Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct. Responsible for handling complaints and taking escalation calls to resolve customer concerns. Create and submit reports to the client. Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 2 tahun lalu
  • Call Center Agent Sykes Philippines Manila (Luzon)
    PHP 21,000 - 40,000

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Call Center Sykes Philippines Manila (Luzon)

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Call Center Sykes Philippines Manila (Luzon)

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Call Center Sykes Philippines Manila (Luzon)
    PHP 21,000 - 31,000

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Call Center Agent Sykes Philippines Manila (Luzon)

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Call Center Agent Sykes Philippines Manila (Luzon)

    / CALL CENTRE EXECUTIVE

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    sekitar 2 tahun lalu
  • Customer Service Sykes Philippines Manila (Luzon)
    PHP 21,000 - 36,000

    / CUSTOMER SERVICE - GENERAL

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    sekitar 2 tahun lalu