IT Support PT Boilermech Sidoarjo (Jawa Timur)

Handling pc support such as desktop, laptop, email and printer in the network. In Charge of company CCTV ensure minimum malfunction of camera in the factory. In Charge of telephone system/PABX. To update and maintain desktop inventory and license. To complete task assign by Manager Pc installation eg (software and hardware) Basic server and network skill.

sekitar 3 tahun lalu

IT Support PT. Smart, Tbk Medan (Sumatera Utara)

Identifying hardware and software solutions Troubleshooting technical issues Diagnosing and repairing faults Resolving network issues Installing and configuring hardware and software Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback Talking customers through a series of actions to resolve a problem Following up with clients to ensure the problem is resolved Replacing or repairing the necessary parts Supporting the roll-out of new applications Providing support in the form of procedural documentation Managing multiple cases at one time Testing and evaluating new technologies Conducting electrical safety checks on equipment

sekitar 3 tahun lalu

IT Support Staff PT. Griya Miesejati ( Bakmi GM ) Jakarta Barat (Jakarta)

Merencanakan, melaksanakan, dan memonitor semua kegiatan yang berhubungan dengan support atau layanan hardware dan network di dalam perusahaan.

sekitar 3 tahun lalu

IT Helpdesk PT. Jasa Kelola Asia Jakarta Selatan (Jakarta)

sekitar 3 tahun lalu

IT Support PT. Kalibesar Raya Utama Jakarta Pusat (Jakarta)

sekitar 3 tahun lalu

IT Support PT. Trimegah Sumber Mas Jakarta Selatan (Jakarta)

Monitor and maintain computer systems and networks include System Troubleshooting, and network problems, diagnosing and solving hardware or software faults, Conduct electrical safety checks on computer equipment Install and configure computer hardware, operating systems and applications Replace parts as required Work continuously on a task until completion (or referral to third parties, if appropriate)

sekitar 3 tahun lalu

IT Staff PT. Asia Bandar Alam (L'OCCITANE) Jakarta Pusat (Jakarta)

Maintain and improve the whole IT Software & Database System Support other dept in data needs by SQL query or reports Backup the operations of IT Hardware & Networking System Backup the operations of All IT Aspects on Maintenance/Opening/Closing/Renovation/Relocation Store and/or Event

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Helpdesk Officer Emirates National Oil Company Dubai (Dubai)

Provide the level 1 helpdesk support to achieve the agreed department / function KPI Provide the level pre-defined 2 helpdesk support to achieve the agreed department / function KPI Any special assignment from line manager or IT senior management. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system. Respond to enquiries from clients and help them resolve the hardware or software problems. Maintain a log of any software or hardware problems detected. Support users in the use of Computer equipment by providing necessary training and advice. To allocate level 2 calls to the relevant member of Service Operations. To escalate calls to appropriate individuals/roles if the call cannot be resolved within the agreed time frame Close calls in a timely manner on Help Desk system, ensuring quality help desk data are gathered. Create IT awareness contents including video tips.

sekitar 3 tahun lalu

Helpdesk Officer World Health Organization Kuala Lumpur (Kuala Lumpur)

Responsible for ensuring users are provided efficient and timely first and/or second level support during the operational hours of the Service Desk. Ensure staffing levels to provide acceptable response and resolution times by assigning specific tasks to appropriate staff and scheduling staff time and activities, including succession planning to fill vacant positions. Manage a team of Service Desk Analysts (may include Analysts in multiple office sites) including on performance evaluations, provide input on selection, award and recognition, and disciplinary. Make decisions daily basis related to Service Desk responsibilities. Resolve issues while keeping in line with the highest levels of professionalism and customer service standards. Accurately communicate pertinent information to all Service Desk Analysts. Manage IMT Service Alerts communications to end users with regards to outages, maintenance and advisories. Monitor identified metrics for compliance with established service levels. Identify non-compliant areas and make necessary adjustments to bring them into compliance. Where specific weaknesses or issues are identified, address issue in consultation with supervisor and other team members. Ensure a central source of information (Knowledge Base) is maintained, enabling Service Desk Analysts to recover outages with minimal disruption to expected service levels (effective Incident Management) Take ownership of the Incident Management and Request Fulfilment processes, in addition to participating / being informed in Change, Release, Asset and Problem management processes to ensure all potential impact to Service Desk are accounted for. Monitor Known Error Database (KEDB), Major Incident & Problem Tickets and ensure these are followed up to ensure timely resolution of problems - Support multiple high priority initiatives in a fast paced highly technical environment. Complete tasks and/or projects within budget and schedule - Participate with the Quality Assurance, Process and Knowledge teams in the identification of gaps in customer services/analyst knowledge/skills and development of recommended adjustments. Coordinate training needs analysis of Help Desk personnel, and contribute to training plan delivery Be proactive and innovative in detecting Incidents, including introducing control points, daily checklists etc., to ensure key services are up running. Review Customer Satisfaction Surveys and use the information to improve services, tools, people and responds appropriately to user feedback. Set priorities and measurable targets for self, team and team members to ensure organization's mandates are achieved. Coordinate Service Desk improvement initiatives, Implement standards methods to drive efficiency, consistency in service delivery. Assist in administering the WHO IT Service Management Platform, and ensuring that service requests logged are processed according to pre-agreed service levels. Administer the Service Desk Automatic Call Distribution (ACD) and Integrated Voice Response (IVR) systems. Perform other duties as assigned by supervisor

sekitar 3 tahun lalu