Technical Support PT Wisanin Artha Jaya Semarang (Jawa Tengah)

Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces. Provide pre sales support to the local sales team when required. Specifically responsible for the 1st level support & and education of Raptor POS Responsible for 1st level support of your product suite to the customer. Responsible for the tracking and management of all support calls. Work with the customers to ensure that contractual service expectations are exceeded. Work with the support teams to ensure service level requirements are exceeded. Liaise with subject matter experts in the regional office on client requests for enhancements & development. Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. Duties will include travel, shift work and weekends. Have own transport (motorcycle) Driver License

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

sekitar 3 tahun lalu

IT Support Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Staff PT. Multi Wahana Kencana Bandung (Jawa Barat)

Menerima, memprioritaskan, dan menyelesaikan permintaan bantuan IT. Instalasi dan software maintenance. Membuat aplikasi baik itu berbasis web dan mobile (Android). Mengembangkan aplikasi yang sudah berjalan sesuai dengan permintaan user.

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Karunia Prima Nastari Medan (Sumatera Utara)

Memberikan dukungan apapun terkait IT kepada User Bertanggung jawab atas perangkat keras komputer / laptop, CCTV, user administrative, access control, printing, pemecahan masalah, video conference dan optimalisasi gangguan Melakukan kontrol keamanan data perusahaan Memelihara dokumentasi dan menjalankan prosedur terkait IT Melakukan proses instalasi, perawatan, kontrol pembelian dan perbaikan baik software maupun hardware Mengelola dan mendokumentasikan asset perusahaan terkait IT

sekitar 3 tahun lalu

IT Support Engineer Kawatec Pte. Ltd. Singapore (Singapore)

Responsible for all duties of IT engineer. IT engineer visits the customer place and responds to customer requests for all kind of IT infrastructure. Provide installation work for IT device and software and provide guidance on how to use the product and software during onsite or regular maintenance or project Responsible to a deep understanding of the product, it is necessary to explain clearly about product characteristics and usage. When visiting a customer place for repair or problem-solving requesting by customer , customer are required prompt response and IT engineer need to determine root cause and deal with properly. Responsible to create and update IT infrastructure documentation Engineer need to perform other operation job as well (Eg, helpdesk, Repair/setup, project and other role within same department) in the event of resources required.

sekitar 3 tahun lalu

Helpdesk Brecks Group Singapore (Singapore)

Operations (Helpdesk) Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints. Ensure all Facilities related documentation is filed and inventoried properly at site. Helping with the “Communications” at the site including drafting and disseminating all announcements with a focus on creating collaboration between sites and improving the Service Delivery of Facilities Management of the Area Access Manager (AAM) Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time Managing of pantry supplies, stationery/first aid items replenishment Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation Complete all of client’s (“relevant”) on-line/on-site training for internal tools, e.g. Policies, Software-specific etc. Complete all aspects of the IPMP program Assist in the preparation of reports and analysis Management of staff Season Parking application, termination & related services Other adhoc task assigned from time to time depending on business requirements

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

Helpdesk Support PT. DGIT Systems Indonesia Denpasar (Bali)

Act as point of contact to our customers. Monitor incidents to ensure Service Level Agreement are respected. Document and report unresolved issues to Customers and follows up on them with professionalism. Follow up the incidents to Product and Solution owners in DGIT internal team to get the resolution based on Customer priority. Escalate all process issues to the Incident Manager. Establish excellent communications channels with QA, development/technical staff and Incident Manager to ensure excellent Customer support. Work as one with our global team. Be flexible and responsive to fulfilling other duties as required.

sekitar 3 tahun lalu