IT Officer EM Services Pte. Ltd. Singapore (Singapore)

Provide on-site support to all our offices in Singapore. Serve as point of contact for all inbound service requests from users. On-site support for desktop applications, emails, printers and other hardware and networking related issues. Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved. Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices. Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software. Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks. Provided simple application trainings to end-user as required. Implement and audit necessary controls and procedures to protect information according to IT policies. Provide operation support to system and network administrator and vendors. Assist Finance Managers on IT Asset Management processes. Provide assistance to Public Relations Manager on the management of websites and hosting services. (optional) Create and ensure network documentation and diagrams are up to date. To produce reports using Microsoft Word, Excel or PowerPoint for reporting purposes. Oversee IT Vendor performance and report to Management Office Security management

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Yayasan Syiar Bangsa Makassar (Sulawesi Selatan)

Monitoring and maintaining computer systems, application, internet and network; Installing and configuring computer software / hardware operating systems and application; Update Website Content and create video content; Create student reports application; Create and revision Application using PHP Monitoring and maintaining networking on Cisco switch, router and Unifi acces point; Setting email in Microsoft outlook / app email client other; Troubleshooting, monitoring and maintaining computer lab and language laboratory; Maintaining and supporting school application program; Monitoring and maintaining server. Advanced with logic

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Help Desk Staff PT. Asuransi Jiwa Central Asia Raya Jakarta Barat (Jakarta)

Provide an assistance and support for incoming queries and issues related to computer systems and software. Troubleshooting, diagnosing and solving system/software faults. Respond to email messages for users seeking help. Supporting the roll-out of new application.

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

Junior IT HelpDesk Vestas Shared Service A/S Manila (Luzon)

Directly resolve incidents & requests as they arrive & escalate advanced cases to higher level IT support/SMEs Act as the first point of contact for all IT Users Address/resolve user queries raised via various channels (Call/Chat/Email/Self- Service) along with proper documentation in ServiceNow Maintain ticket hygiene Provide resolution/assign the tickets to the relevant resolver groups Identify and perform initial assessment of reported critical incidents Refer to knowledge base articles when resolving issues Follow defined processes while attempting to resolve incidents Creating child tickets and tagging them with Parent ticket (where applicable)

sekitar 3 tahun lalu

Technical Support PT Wisanin Artha Jaya Surabaya (Jawa Timur)

Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces. Provide pre sales support to the local sales team when required. Specifically responsible for the 1st level support & and education of Raptor POS Responsible for 1st level support of your product suite to the customer. Responsible for the tracking and management of all support calls. Work with the customers to ensure that contractual service expectations are exceeded. Work with the support teams to ensure service level requirements are exceeded. Liaise with subject matter experts in the regional office on client requests for enhancements & development. Responsible in local quality assurance of new product/ or version releases prior to distribution in your region. Duties will include travel, shift work and weekends. Have own transport (motorcycle) Driver License

sekitar 3 tahun lalu