IT Technical Support Analytic Dashbord Supervisor PT RAJA ABADI MAKMUR SEJATI Jakarta Utara (Jakarta)

Develops or modifies data models, ETL processes, Dashboard and BI tool solutions. Memastikan integritas dan keamanan data perusahaan Mendesign Arsitektur DB dan desain interkoneksitasnya Membuat dokumentasi yang sesuai untuk semua pengembangan dan modifikasi. Memelihara performance dan keamanan Server BW/BI Memberi bantuan kepada end user, penyelesaian masalah, pembaruan program, dan perbaikan bug

sekitar 1 minggu lalu

Service Support NTT MSC Hong Kong (Hong Kong)

Operation Management 1. Provide 24 x 7 monitoring service and technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to ensure continuous availability and high stability (Responsible) 2. Resolve daily service, operational, administrative tasks and perform initial analysts, diagnosis, isolation as well as problem resolving (Responsible) 3. Keep track of incident tickets updated and follow-up with relevant support teams in accordance within the defined SLAs (Support) 4. Coordinate with vendors efficiently for delivery of services and equipment according to contracts (Responsible) 5.To implement configuration changes and perform fine-tuning on system and networking. (Support) Policy & Procedures 1. Follow all instructions, procedures and policy (Support) 2. Provide continuous recommendation to improve the efficiency for operation process (Support) KPI / SLA Management 1. Perform as per department / team (Support) and individual (Responsible) KPI 2. Ensure SLA achievement (Support) Reporting 1. Delivery of operation reports, management report and customer report (Support)

sekitar 2 hari lalu

IT Security Technical Support Engineer PT Halodata Indonesia Jakarta (Jakarta)

Able to write and fluently speak in English and Bahasa Indonesia Good understanding with networking technology and IT security Good understanding in IT Infrastructure such as LINUX, Windows Server, VMWare, Microsoft HyperV, Citrix, Docker, Oracle Virtual Box, Proxmox, etc. Good understanding in Cloud technology Have scripting task skill, such as RegEx, shell script Mobile scripting capability is a plus Have RESTful APIs skill is a plus Good in document fixes and building knowledge base Good skills in writing, communication, and presentation Having IT certification is preferable Passionate to learn, good team player, willing to travel, work under pressure and out of office hour if necessary Required language(s): English, Bahasa Indonesia At least 2 Year(s) of working experience in the related field is required for this position. Fresh Graduated from reputable university majoring in InformationTechnology with min. GPA of 3.0. may apply

sekitar 3 minggu lalu

IT Area Support PT. ADR Agro Jakarta Utara (Jakarta)

•Maintenance IT Infrastructure Area DC, DRC and Network existing and make sure running normaly. •Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area. •Analyze problem for preventif and corrective action for solving problem •Manage network administration including troubleshooting and configuration •Perform user support (email, PC, laptop troubleshooting, projector, IP phone, etc) •Create and manage the plan for moving technical solutions to final client hand-off. •Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget for infrastucture. •Develop and deliver progress reports, requirements documentation and presentations. •Ensure effective internal communications both within the operations team and across the organization. Facilitate coordination and communication between support functions. •Serve as the first point of contact for customers seeking technical assistance over the phone or email •Determine the best solution based on the issue and details provided by customers •Walk the customer through the problem-solving process •Direct unresolved issues to the next level of support personnel •Provide accurate information on IT products or services •Record events and problems and their resolution in logs •Pass on any feedback or suggestions by customers to the appropriate internal team •Responsible and documentation for IT asset and License area.

sekitar 1 bulan lalu

IT Area Support PT. ADR Agro Jambi (Jambi)

•Maintenance IT Infrastructure Area DC, DRC and Network existing and make sure running normaly. •Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area. •Analyze problem for preventif and corrective action for solving problem •Manage network administration including troubleshooting and configuration •Perform user support (email, PC, laptop troubleshooting, projector, IP phone, etc) •Create and manage the plan for moving technical solutions to final client hand-off. •Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget for infrastucture. •Develop and deliver progress reports, requirements documentation and presentations. •Ensure effective internal communications both within the operations team and across the organization. Facilitate coordination and communication between support functions. •Serve as the first point of contact for customers seeking technical assistance over the phone or email •Determine the best solution based on the issue and details provided by customers •Walk the customer through the problem-solving process •Direct unresolved issues to the next level of support personnel •Provide accurate information on IT products or services •Record events and problems and their resolution in logs •Pass on any feedback or suggestions by customers to the appropriate internal team •Responsible and documentation for IT asset and License area.

sekitar 1 bulan lalu

IT Area Support PT. ADR Agro Palembang (Sumatera Selatan)

•Maintenance IT Infrastructure Area DC, DRC and Network existing and make sure running normaly. •Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area. •Analyze problem for preventif and corrective action for solving problem •Manage network administration including troubleshooting and configuration •Perform user support (email, PC, laptop troubleshooting, projector, IP phone, etc) •Create and manage the plan for moving technical solutions to final client hand-off. •Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget for infrastucture. •Develop and deliver progress reports, requirements documentation and presentations. •Ensure effective internal communications both within the operations team and across the organization. Facilitate coordination and communication between support functions. •Serve as the first point of contact for customers seeking technical assistance over the phone or email •Determine the best solution based on the issue and details provided by customers •Walk the customer through the problem-solving process •Direct unresolved issues to the next level of support personnel •Provide accurate information on IT products or services •Record events and problems and their resolution in logs •Pass on any feedback or suggestions by customers to the appropriate internal team •Responsible and documentation for IT asset and License area.

sekitar 1 bulan lalu

Telecommunication Engineer PT Fiberhome Technologies Indonesia Tangerang (Banten)

1. Responsible for the equipment commissioning, acceptance, maintenance, inspection and troubleshooting work; 2. Responsible for the engineering data collection and archiving; 3. Responsible for user training, technical support to customers, agents, subcontractors,and the agents management etc.; 4. Cooperate with international engineering representatives of related product line; collect and feed back the product application information, and suggestions on products improvement; 5. Collaborate with sales staff to maintain and manage customer relationships.

sekitar 1 bulan lalu

Telecommunication Engineer PT Fiberhome Technologies Indonesia Jakarta (Jakarta)

1. Responsible for the equipment commissioning, acceptance, maintenance, inspection and troubleshooting work; 2. Responsible for the engineering data collection and archiving; 3. Responsible for user training, technical support to customers, agents, subcontractors,and the agents management etc.; 4. Cooperate with international engineering representatives of related product line; collect and feed back the product application information, and suggestions on products improvement; 5. Collaborate with sales staff to maintain and manage customer relationships.

sekitar 1 bulan lalu

Telecommunication Engineer PT Fiberhome Technologies Indonesia Semarang (Jawa Tengah)

1. Responsible for the equipment commissioning, acceptance, maintenance, inspection and troubleshooting work; 2. Responsible for the engineering data collection and archiving; 3. Responsible for user training, technical support to customers, agents, subcontractors,and the agents management etc.; 4. Cooperate with international engineering representatives of related product line; collect and feed back the product application information, and suggestions on products improvement; 5. Collaborate with sales staff to maintain and manage customer relationships.

sekitar 1 bulan lalu

Telecommunication Engineer PT Fiberhome Technologies Indonesia Surabaya (Jawa Timur)

1. Responsible for the equipment commissioning, acceptance, maintenance, inspection and troubleshooting work; 2. Responsible for the engineering data collection and archiving; 3. Responsible for user training, technical support to customers, agents, subcontractors,and the agents management etc.; 4. Cooperate with international engineering representatives of related product line; collect and feed back the product application information, and suggestions on products improvement; 5. Collaborate with sales staff to maintain and manage customer relationships.

sekitar 1 bulan lalu