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  • Customer Service Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

    Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • Customer Care Deliveroo Singapore Pte. Ltd. Dubai (Dubai)

    Allocate up to 50% of the time to service customer interactions resulting in proactively feeding-back any issues to the care team management and be ‘the voice of the customer’ Act as an escalation point for any complex or VIP type queries up to and including potential fraud. Support managers to facilitate the successful completion of the team's targets and performance goals Work with Google Sheets and/or Excel to continuously monitor the metrics of the team. Assist in training and developing new team members whilst providing constant support to the existing ones. Identify opportunities for continuous improvement and policy refinement within the department Assist the team with real-time management of contacts flowing into the care centre. Actively participate in team meetings, company activities and development opportunities

    / CALL CENTRE EXECUTIVE

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    sekitar 4 tahun lalu
  • Customer Service Tribecar Pte. Ltd. Singapore (Singapore)

    You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department. When required, call our members to better understand their requests. When the need arises, help attend to online chat/social media requests. Support marketing efforts by making outbound calls.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • Customer Service Al Ghazi Contracting LLC Dubai (Dubai)

    Answering telephone calls in a timely manner and providing helpful accurate information to callers. Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed. Demonstrate high level of empathy during interactions with the caller.\ Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager. Ensure adherence to company policies, procedures and practices. Keeping database up to date. Providing good customer service to callers by always demonstrating showing positive behavior. Attend training courses relevant to the role and implement the training as appropriate. Work as a team with other colleagues to carry out work smoothly.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • Customer Support Thermo Fisher Scientific Singapore (Singapore)

    Respond to sales inquiries, answering phone calls and support sales team. Capture and invoice customer orders. Monitor and update customer orders / delivery status. E-invoice submission thru email. To support sales activities locally and overseas includes distributor/dealer/reseller. To support all e-Portal activities (eg: Gebiz/Sesami/Ariba & etc) thru website not limited to. To provide monthly, quarterly and yearly reports for Key Account customer if required. To back up / support other CSE as and when required.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • Customer Care Executive Ellington Properties Dubai (Dubai)

    Handle complaints, customer queries, resolve issues within specified timelines. Conduct necessary research and follow with other departments on behalf of the customer. Provide status update to customers on pending / ongoing cases. Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • Call Center Officer Part Time PT. MitraComm Ekasarana Jakarta (Jakarta)
    IDR 2,000,000 - 2,500,000

    Handling complaint Menyelesaikan case dari Customer Memberikan Informasi yang dibutuhkan Customer Melakukan Telepon baik Inbound atau Outbound

    / CALL CENTRE EXECUTIVE

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    sekitar 4 tahun lalu
  • Customer Care Part Time PT. MitraComm Ekasarana Jakarta (Jakarta)
    IDR 2,000,000 - 2,500,000

    Handling complaint Menyelesaikan case dari Customer Memberikan Informasi yang dibutuhkan Customer Melakukan Telepon baik Inbound atau Outbound

    / CUSTOMER SERVICE - GENERAL

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    sekitar 4 tahun lalu
  • CALL Center PART TIME PT. MitraComm Ekasarana Jakarta (Jakarta)
    IDR 0 - 4,000,000

    Handling complaint Menyelesaikan case dari Customer Memberikan Informasi yang dibutuhkan Customer

    / CALL CENTRE EXECUTIVE

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    sekitar 4 tahun lalu
  • Call Center Officer Part Time PT. MitraComm Ekasarana Jakarta Selatan (Jakarta)
    IDR 1,000,000 - 1,200,000

    Handling complaint Menyelesaikan case dari Customer Memberikan Informasi yang dibutuhkan Customer Melakukan Telepon baik Inbound atau Outbound

    / CALL CENTRE EXECUTIVE

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    sekitar 4 tahun lalu