Customer Service Genavco Dubai (Dubai)

Telephone Sales Coordination and process of quotation information All aspects of customer support Order coordination with – outside sales, service, manufacturing, QC, scheduling and shipping Coordination of shipping. Follow up regarding order process, order shipping, order invoicing and customer satisfaction. Assist Customer Service Manager as required and assume duties in absence of Customer Service Manager. Other duties as assigned.

sekitar 3 tahun lalu

Customer Service Al Ghazi Contracting LLC Dubai (Dubai)

Act as an ambassador for company at all times and attend to customer needs in a professional, friendly and courteous manner. Follow up on all customer enquiries and direct customer to the correct department where further information is required. Ensure that a high level of professional rapport is developed and maintained with all customers. Be well organized in order to meet critical deadlines while responding to requests & complaints. Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved. Required to act and take decisions in a timely manner daily in order to resolve and exceed customers’ expectations. Provide a high level of customer service and professionalism taking into account the consideration that all customers have an express requirement and are looking for instant and immediate action. Maintain a thorough knowledge of all departments, company’s products and services so that customers are provided accurate information. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices. Follow up with the needed department to gather the correct information and get in touch with customers accordingly to ensure that customers are served at the earliest. Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customers Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken. Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit. Highlight opportunities and suggest solutions to improve company’s procedures, technology and service so that the company can provide continuously universally high level of service to all customers.

sekitar 3 tahun lalu

Customer Support Thermo Fisher Scientific Singapore (Singapore)

Daily To answering incoming calls. To prepare and send quotations to customer within 1 to 2 working days. To register traders/reseller profile as and when required in the Securimate system and work with Global Trade Compliance (GTC) team to ensure customer comply with all applicable laws (included in the Securimate software due diligence questionnaire process) before having any business transaction with them. To perform capturing and invoicing of orders within 1 to 2 working days. E-invoice submission thru email. Check and reply mails from ePO email addresses. Email & record Purchase Order from ePO including e-Portal POs. Weekly Liaise with the respective Account Manager and assist in tender preparation and submission (through Ariba, Sesami and Gebiz portal) if required. To follow-up and update customer orders delivery status. To follow up on back order report status with purchaser and update the revised dates in the system. Others To participate in trainings provided by company and continual upkeep of oneself by reading and understanding of products. Handle various complain from customer or sales if any. To bring up the issues faced externally or internally and provide suggestion / solution for improvement. To participate in any marketing activities organized by the dept or company to build brand or company image. To promote product lines via cold calls, emails contacts, visits, exhibitions, conferences, seminars, presentation at sponsored events, etc. To adhere to company’s policy and procedures.

sekitar 3 tahun lalu

Customer Service CV. Sentosa Abadi Bandung (Jawa Barat)

Menerima Telepon/SMS/Email/Media Sosial lainnya dari Klien Follow UP Klien via Telepon/SMS/Email/Media Sosial lainnya Menawarkan promo therapy dan treatment Menangani proses pembayaran dari klien secara cash, debit/credit, dan transfer Mengelola keuangan operasional perusahaan Menangani keluhan Klien dan memberikan pelayanan terhadap kebutuhan Klien dengan baik

sekitar 3 tahun lalu

Customer Service Apple Singapore (Singapore)

The Apple Specialist will need to identify and resolve issues relating to service queries, Apple products and policies whilst working within established guidelines. You will need to assist customers in placing their orders, answering order - status questions, performing any required changes and ensure customer satisfaction at all times. The suitable candidate will be curious and passionate about providing the best customer experience and will need to leverage on multiple sources of information to stay current on product features, technology changes and events that impact customers. Apple is are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

sekitar 3 tahun lalu

Customer Service Support Sykes Philippines Manila (Luzon)

• Competitive salary, account-specific benefits and performance incentives • Night differential and night shift allowances • Paid sick and vacation leaves • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents • Life Insurance • Cool office spaces and employee-centric facilities • Accessible locations • Mentoring and development programs for career growth opportunities • Exclusive discounts in partner establishments • Company-sponsored interest clubs • Employee engagement activities • Volunteer programs • SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!

sekitar 3 tahun lalu

Customer Service Officer Beckman Coulter Diagnostics Hong Kong (Hong Kong)

The objective of the Customer Service Office is to process international customers’ orders, arrange shipment to international customers, provide and maintain a quality Customer Service and the best Company Image and conform to Company's policies and procedures as well as Government's rules and regulations. Provide and maintain quality Customer Service and the best Company Image Process internal and external orders in Oracle by following the working instructions Check ordering details such as part numbers, description and price, terms and conditions at the stage of order entry and in acknowledgement. Monitor backlog and follow up outstanding goods or matters from the related parties ensuring the completion of order shipment within the contractual time frame Work closely with individual subsidiaries, customers or distributors to understand the import and export requirements of those countries and meet the requirements in Letter of Credit (if applicable) Keep customers, dealers or the related parties informed of the transportation arrangements, especially for those items which need special handling in a prompt manner. Issue pick slip to the warehouse for pick and pack services, ensuring its completion and compliance to the order requirements Prepare pack slip in Oracle and prepare manifest for customers Work with freight forwarders for shipment arrangement Work closely with planner to ensure inventory available for support customer orders. Monitor shelf life of goods if applicable which are in stock and do the necessary transactions for stock adjustment Analyze and report obsolete, slow moving inventory Observe company’s regulatory compliance and stop ship any products required Monitor and follow up the status of the shipment and return of required transport document Analyze data and compile reports when and where necessary Accept and perform tasks other than above as assigned by the supervisor

sekitar 3 tahun lalu

Customer Service PT. Bahari Eka Nusantara Singapore (Singapore)

Provide quality customer service to customers over the phone or email Actively conduct cold calls to generate new leads through phone calls and emails to market the Company’s products and services Plan and participate in regional sales leads generation activities Quantify and qualify all potential leads prior to passing on relevant prospects to the Sales Team Identify sales opportunities from existing and new client base Validate customer information and needs (segment) by using the globally agreed selection criteria to produce quality leads and accounts to ensure Company achieves its overall sales/revenue objectives and targets Raise relevant paperwork for the main customer database ensuring customer information is available throughout the Organisation Contact companies and individuals currently not holding an account and confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business Communicate with colleagues at all levels to obtain relevant information Communicate with vendors when required Communicate with customers when required

sekitar 3 tahun lalu

Customer Service Webhelp APAC Kuala Lumpur (Kuala Lumpur)

Answer customer calls in a friendly and efficient manner Provide account and application support to our views specifically with regards to software functionality and troubleshooting of systems configurations and network settings raised by customers via telephone or livechat Identify the questions or desires of the customer by good listening and asking clear questions. Provide good customer service with the aid of knowledge gained from the internal training and support systems. Gather documents or all relevant information into the system to insure a high level of service is delivered.

sekitar 3 tahun lalu

Customer Care Specialist CSA Group Taipei (Northern Taiwan)

Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers Contacts current customers and promotes CSA certification and testing services for new business opportunities Prepares proposals and provides support for customers, including Notices and FIR Findings Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies Maintains input of new/existing client information into the Centra Assists and supports SAMs in their annual goals to increase bookings Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts Follows up on open quotations and sales opportunities Manages the Certification Sales inbox to qualify and tracks leads Researches customer accounts, identify opportunities for growth & generate interest. Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services Post-secondary education required 2-4 years of Sales or Marketing experience Understanding of Salesforce and Workday a plus Knowledge of the safety certification industry Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications Excellent verbal and written English communication skills Excellent phone and customer service skills Detail oriented and able to handle multiple tasks Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests

sekitar 3 tahun lalu