Customer Service

(Staff)
Melaleuca Southeast Asia (M) Sdn Bhd
Unit B-10-3A & 5A, Level 10, Block B, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000, Kuala Lumpur, WP Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Attend to all Inbound and perform Outbound Calls when required on overall customer service related matters as well as customer queries within set KPI; including handling product enquiries and complaints Ensure complete follow through on all customer queries and investigation Escalate issues to relevant departments or person in charge to resolve the matter in a timely manner Participate in customer satisfaction improvement initiatives and call quality by monitoring and leading by example Assist the Customer Service Team Lead with Call Center administrative tasks as required Provide “World Class Service” to customers by executing excellent Customer Service handling skills Support the call center by proactively suggesting business improvement ideas Participate in all training, meetings and activities conducted by department and company Perform any other duties as assigned by the Management.
REQUIREMENT

Minimum SPM qualification. Experience in call center applications, workforce applications, quality monitoring tools and applications, center reporting tools and technologies will be an added advantage. Good problem-solving skills Strong communication and interpersonal skills Able to multi task Proficient in written and spoken English, Bahasa and Mandarin Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Words Able to adhere to working hours, 5 days a week (Mondays to Saturdays 10:00am - 7:00pm, Month end (30th/31st) 10:00am – 9:00pm) Fresh graduates are welcome to apply.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://malaysia.melaleuca.com/

100-250

Formal

English

Manufaktur

60323304688

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Unit B-10-3A & 5A, Level 10, Block B, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000, Kuala Lumpur, WP Kuala Lumpur, Malaysia