Support Engineer

(Staff)
PT. Innovez One Indonesia
IDR 5,000,000 - 6,500,000
Wisma Mampang Building 5th floor Jl. Mampang Prapatan Raya No. 1 Jakarta Selatan DKI Jakarta Raya 12790
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to IT developers. Documenting error reports and monitoring performance metrics. Relaying application functionality feedback from customers to IT developers. Compiling IT instruction manuals and useful IT support resources.
REQUIREMENT

A bachelor's degree in computer science, information technology, or similar. 2-5 years of experience as a support engineer. Proficiency in remote desktop and helpdesk software, such as Zendesk. Advanced knowledge of IT software, hardware, and network setup. Exceptional ability to prioritize and diagnose IT problems. Extensive experience in resolving customer IT queries. Proficiency in documenting processes and monitoring performance metrics. Ability to relay important application feedback to IT developers Exceptional written and verbal communication skills. Fluent in English

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta

GAMBARAN PERUSAHAAN

-

https://www.innovez-one.com/

20-50

Casual(T-shirt)

Indonesian

Komputer/TI

62217989958

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma Mampang Building 5th floor Jl. Mampang Prapatan Raya No. 1 Jakarta Selatan DKI Jakarta Raya 12790