DESKRIPSI PEKERJAAN
Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs)
Follow through the escalation process as necessary
Track and manage all incidents to closure within Service Level Agreements (SLAs)
Provide administrative support to ensure smooth day-to-day operations
Perform data management and documentation duties to ensure accuracy of records
Generate and prepare reports
Source for viable vendors and request for quotations
Liaise with internal and external stakeholders on projects to ensure timely delivery
Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
Design and implement automation solutions
Support ad-hoc duties and projects as assigned
REQUIREMENT
Candidates must possess at least a Diploma
Willingness and capacity to learn new skills and technology
Excellent verbal and written communication skills
Meticulous, excellent record keeping and documentation skills
Good customer service skills
Positive working attitude
Some background in IT will be an added advantage
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
