Application Support Analyst

(Staff)
Menara BCA, Lt. 11, Grand Indonesia, Jl. MH Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310
Jakarta Pusat - Jakarta - Indonesia

DESKRIPSI PEKERJAAN

• Advise users on functionality of our core applications, such as Membership Management system, reporting system. Mobile application, facility management system and sales system. • Provide 1st and 2nd level application support for users in Asia. • Provide detailed trouble shooting and data analysis for incidents that are escalated to 3rd level based in other regions. • Be able to write advanced SQL scripts to query data and rectify data in SQL database. • Provide regular updates to users regarding the status of their issues. • Make configuration changes and account creations upon request. • Monitor key processes and escalate to appropriate teams / management when issues occur. • Work closely with ServiceDesk and local IT team in the process of troubleshooting. • Assist in the resolution of adhoc requests workarounds when required. • Maintain appropriate levels of technical and procedural documentation. • Support project teams in the system upgrades and enhancements
REQUIREMENT

• Candidate must possess at least a Diploma, Advanced/Higher Diploma, Bachelor's Degree or Professional Degree in Computer Science/Information Technology or equivalent. • Minimum 3 years hands-on experience on IT application support. • Advanced software troubleshooting skills • Advanced knowledge of SQL scripting. • Knowledge of SQL Server Reporting Services are added advantage. • Experience in using incident management tool are added advantage. • Knowledge of IT supports standards and processes as well as service delivery best practices. • Good command in English verbal, presentation and listening communications skills. • Previous experience as part of an applications support team or service desk is highly desirable • Proven ability to operate within a fast moving and growing environment • The ability to be flexible, work under pressure, work to deadlines, prioritize and multitask. • Self-starter, quick to learn, attention to details, good time management, self-motivated and able to work independently as well as in a team. • Possess excellent communication and interpersonal skills. Able to deal with people from various organizations and backgrounds locally, regionally and globally • Candidates with regional exposure would be an added advantage. • The role may also require some international trave

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.fitnessfirst.co.id/

250-500

Casual(T-shirt)

English

Perawatan Kesehatan

622123586090

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara BCA, Lt. 11, Grand Indonesia, Jl. MH Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310