Act as the central point of contact for all IT related matters Assessing the technical requirements of clients, escalate and work with operations team to ensure resolution of requirement in the shortest possible time Coordinating technology installations, upgrades, and maintenance Conduct regular check on the infrastructure and systems and develop rectification plans Creating, maintaining and tracking project plans and schedules, cost estimates and problem logs throughout the life of a project Develops, establishes and implements IT operating policies and standards Develop project plans, define and schedule project activities and resource requirements Engaging with clients/customers in respect to managing, planning, tracking all relevant technical and non-technical aspects Ensure the network security is aligned with PDPA regulations Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures Identifying gaps in the support process and amending it accordingly Initiates, coordinates, and enforces systems, policies, and procedures Lead the planning and implementation of IT projects Maintenance of the system to ensure efficiency and un-interrupted operations Maintaining existing and new mobile devices with MDM policies enforced, updating policies, and distributing policies to applicable devices. Manage Micosoft 365 accounts, provisioning of new users, assigning appropriate access rights, maintaining device access compliance and archiving deprovisioned users. Manage and uphold the troubleshooting escalation process Managing IT infrastructures, such as Copiers, VoIP phone system, Firewall, network routers and switches Overseeing the annual IT budget and ensuring cost-effectiveness Oversees and manage the procurement and issuance of all IT related equipment and managed all IT assets inventory Perform any ad-hoc duties as and when required or assigned Plans, schedules, coordinates, and participates in the development, and implementation of computer applications and new systems development Provide system and network support which includes maintenance/monitoring of servers and hardware installation and set up Providing IT support to remote office in Cambodia Remaining up to date with advances in technology and industry best practices Responsible for IT vendor management, including ability to negotiate on terms and pricing Responsible for short, medium and long-term planning of IT functions for the Organization Responsible for the development and review of all back-up and disaster procedures and planning Review and renew all relevant software licenses and maintenance contracts Testing, troubleshooting, and modifying information systems so that they operate effectively Work with third parties and vendors to ensure service quality and rectify issues to minimize downtime impact to business operations.

Singapore