Juma Al Majid Group Building, Salahuddin Street, Hor Al Anz Area, P.O. Box 156, Dubai - United Arab Emirates
Dubai - Dubai - United Arab Emirates
Dubai - Dubai - United Arab Emirates
DESKRIPSI PEKERJAAN
1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.
2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
3. Generates Sales Leads.
4. Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
5. Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
6. Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
7. Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
8. Receives Outbound Calls for different campaigns through Genesys Contact Center System.
9. Saves customer profile in Forms through Genesys Contact Center System.
10. Qualifies the call through Genesys Contact Center System.
11. Obtains the status of service requests and service history through Oracle Application and informs the customers.
REQUIREMENT
Arabic Speakers Call Center experienced Can join immediately Willing to do shift
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
LOKASI KERJA
Address
Dubai
GAMBARAN PERUSAHAAN
Konglomerasi
97142665210
monday - saturday
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