What you’ll need to bring to the team:- Demonstrate strong communication skills through active listening, understanding customer’s needs, and identifying actions to help customers to achieve their objective quickly. Assist customers with our products and services; advocate for solutions that will help customers to improve their creditworthiness. Effectively use systems to capture customer data and record information; accuracy and compliance are an absolute must Help customers understand credit bureau processes and educate on appropriate steps to request for corrections Initiative driven in completing tasks on time What you’ll be doing Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions. Daily support for customers’ inquiries about products and services via incoming calls, emails, letters, walk-ins, etc. Acknowledge and respond to enquiry on timely basis. Handle customers’ enquiries and complaints effectively and professionally. Build and maintain good relationship with customers. Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers. Liaising with internal stakeholders such as data, IT, operations & etc. to ensure timely resolution of customers’ complaints Make product and service suggestions to meet the customer’s specific needs Perform ID verification and follow up documents with customers for delivery of report on timely basis. Document and record customer feedback in the system Follow up with customer to ensure their problem are resolved without further issues. Engage with new and existing customers via outbound calls for product renewal. Provide accurate, regular and timely comment to the management about customers’ commentaries, feedback on our products and services. Assist in UAT and live test for system enhancement. Any other matters as assigned.

Kuala Lumpur