Customer Service Representative

(Staff)
Booth & Partners
15th floor, BDO Towers Paseo Building 8741 Paseo De Roxas Avenue Makati City, Metro Manila, Philippines
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide professional and efficient customer service as guided by the defines process and procedures Take ownership of customer issues and see problems through issue resolution Understand customer’s needs by actively listening and asking the right probing questions Manage the customer accounts Address billing issues and concerns Attend to payment concerns Perform basic troubleshooting Follow standard procedures for proper escalations of unresolved issues. Prepare accurate and timely reports Updates job knowledge by participating in training opportunities; reading job aids and updates
REQUIREMENT

At least 1 year of experience in providing customer support over the phone, preferably for a telco account Ability to probe effectively and diagnose root cause of problems or issues Excellent customer service and active listening skills Excellent English communication skills, both written and verbal Strong computer skills, especially word processing and spreadsheet programs Experience in using a CRM Ability and willingness to learn quickly Amenable to work in our Makati office from Mondays to Fridays

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://boothandpartners.com/

Tagalog

Manajemen Sumber Daya Manusia

63285294491

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FOTO PERUSAHAAN

Lokasi Perusahaan 15th floor, BDO Towers Paseo Building 8741 Paseo De Roxas Avenue Makati City, Metro Manila, Philippines