DESKRIPSI PEKERJAAN
Provide vision and set direction for business plan design, development, and management of customer service to achieve long-term strategic objectives that impact companywide and management across functions
Collaborate with internal partners to develop highly complex, multi year customer experience strategies
Develop and implement strategic solutions to highly complex and potentially companywide trends, issues, and opportunities for customer service
Lead a team of experienced managers or leaders and develop long range strategic planning, financial and human capital management, and programs for customer service in order to achieve business objectives
Collaborate with and influence management, key stakeholders, internal partners, managers, and all levels of professionals
Manage allocation of people and financial resources for customer service
Develop and guide a culture of talent development to meet business objectives and strategy
REQUIREMENT
Required Qualifications, US:
18+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
14+ years of Management experience
Required Qualifications, International:
Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Management experience
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
