DESKRIPSI PEKERJAAN
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
REQUIREMENT
Minimum Diploma/ Degree with 1 year CS experience
Must able to READ, WRITE & SPEAK in Mandarin
Good communication in English
Monday - Friday (9am - 6pm)
Intake: May 2022
Location: KL Sentral (LRT Nearby)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
