DESKRIPSI PEKERJAAN
The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
Support roles consist of work in a:
(1) clerical, administrative or specialized support tasks in an office or field setting
(2) specialized technical tasks or skilled craft work
(3) unskilled or semi-skilled operational tasks
Has completed vocational training or obtained equivalent experience.
Interacts internally to exchange information.
Has limited discretion to vary from established procedures.
REQUIREMENT
Minimum of 1 years of related experience.
Has broad knowledge of routines and procedures to handle day to day situations.
Will generally only require instructions on new assignments.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
