Monitor progress of leads follow up and conversion to deal focus of each team member Plan monthly team forecast based on deal focus target of each team member Arrange and lead daily telemarketing meeting in monitoring team members activity of the day Review and ensure sales quotation and sales contract are correctly created, sent to and returned from customers Monitor and report the progress of product installation and inactivation to management in timely manner Monitor, report and deal with any issues related to customer complaints and feedbacks Responsible to ensure team member to use and report their daily activity and sales pipeline as accurate and as details as possible Responsible to ensure team member understand and align with sales department and company OKR Provide and arrange training to team members in related to product knowledge and other skills needed for the job related Coordinate with other departments in solving customer issues and product complaints/feedbacks Ensure team member understand and keep updated with company and department work policy and procedure Coordinate with service team in monitoring the completion of unit installation Coordinate with finance team in monitoring the customer payment progress Coordinate with sales admin in monitoring the creation of new sales contract and contract renewal Provide any needed support to team member during conference call with their customers Build up activities to motivate team members' spirits and align with company values Provide daily, weekly and monthly report of team member progress related to sales activity, leads follow up, deal focus achievement, and others to management

Surabaya