Technical Support

(Staff)
Geniebook
3 Ang Mo Kio Street 62, #05-29/30 Link@AMK, Singapore 569139
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Assist clients or employees to analyze, troubleshoot and diagnose technical problems both hardware and network. Actively update, maintain and monitor all aspects of computer usage and troubleshooting. Act as the initial point of contact for all computers and systems from clients or other employees. Maintain a working log detailing all required system updates, as well as the date of completion. Complete detailed reports listing requests for technical assistance and steps taken to resolve them. Coordinate and report all the technical problems from clients or employees to the developer team.
REQUIREMENT

Proficient in both written and verbal English Able to relocate to Surabaya Bachelor's degree in Computer Science or related technology field is preferred. About 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services. Strong knowledge and hands on experience in coding and writing query (SQL). Strong knowledge of MySQL and PHP., knowledge of Jira and PHPstorm will be an advantage. Experience with remote desktop applications and helping desk software. Professional written and interpersonal skills are essential. Ability to prioritize and manage several milestones and projects efficiently. Extensive experience working with different operating systems including Windows and Mac OS. Open to constructive criticism and customer feedback regarding their experience with software or IT services. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable to work as a team in international environment.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Surabaya

GAMBARAN PERUSAHAAN

-

https://geniebook.com/

100-250

Formal

Indonesian

Komputer/TI

6569099598

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 3 Ang Mo Kio Street 62, #05-29/30 Link@AMK, Singapore 569139