Answers inbound calls in a positive, professional manner. Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database. Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously. Follows up on customer calls with clerical duties. Liaises with other departments to ensure customer calls are addressed within the time frames provided to the customer. Performs outbound calls to schedule appointments for Planned Preventative Maintenance, conducting Surveys and other ad-hoc tasks. Attends to internal and external customers' concerns via email and perform ad-hoc outbound activities. Analyzes the various parts of a problem properly and develops logical solutions. Uses best practice customer service techniques, walks side-by-side with customers as we solve their problems, exceeding their expectations. Uses sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicits feedback to improve service, and responds to requests for service/assistance. Ability to comprehend, capture as well as interpret basic customer information and provide accurate, valid and complete information by using the right methods/tools. Ability to work well as part of a team – to exhibit objectivity and be open-minded towards the ideas and views of others, gives and welcomes feedback, contributes to building team spirit, aids others in succeeding. Ability to adapt to change, meet the changing demands of the work environment, cope positively with any delays or other unexpected demands Dependability; to follow instructions as well as take responsibility for his/her actions and keep commitments. Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization.

Dubai