DESKRIPSI PEKERJAAN
Manage large amounts of incoming phone calls.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Meet personal/customer service team sales targets and call handling quotas.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Follow communication procedures, guidelines and policies.
REQUIREMENT
Bachelor degree holder with experience as customer service executive.
Track record of over-achieving quota.
Familiarity with CRM systems and practices.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize, and manage time effectively.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
