DESKRIPSI PEKERJAAN
Utilize relevant systems to resolve customer requests
Handle Inbound/Outbound calls
Handle all correspondence concerned with orders and action any edits or amendments as requested
Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
Channel feedback from customers through to correct departments
Process customer orders quickly and accurately, ensuring appropriate margins are achieved
Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channeling queries to the appropriate department (SSC Specific)
Ensuring that customer claims are handled efficiently through relevant systems.
Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
Building strong working relationships with business teams, customers and your team
Respond to customer requests in a timely manner with high quality
Other Ad hoc duties
Manage dispatch and frontline team
REQUIREMENT
Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Proficient skills in Excel, Word and Outlook are essential
Remain approachable under pressure
Knowledge and ability to use relevant internal systems
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Pro-actively solve problems
Excellent Customer Service skills
Good time management skills
Ability to be flexible within role
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
