DESKRIPSI PEKERJAAN
Understand and responses or escalation to the needs of customers
Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat
Provide solutions and suggestions are useful for customers
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems, completing solution
REQUIREMENT
Candidate must possess at least Diploma in any field.
Can speak English fluently
At least 1 Year(s) of working experience in the related field is required for this position.
Age: Max. 30.
Ready to work shifting hour
Certified MTCNA & MTCTCE (more prefer)
Able troubleshooting for basic network problems is a must
Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
DETAIL LOWONGAN
- Umur Max 30th
- Min GPA -
- Min. Qualification D3
- Min Experience Staff