Customer Service Scicom (MSC) Berhad Kuala Lumpur (Kuala Lumpur)

Respond to messages received via Facebook, Instagram,Twitter,App Support,Website mail Respond to email and webform enquiries. Any other task(s) as assigned by management.

about 2 years ago

Customer Service Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Brandt International Kuala Lumpur (Kuala Lumpur)

Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce Primarily handle escalations related, manager callbacks and service recovery cases via emails This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback, email and social media on timely manner Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc Update case details appropriately. eg: Gdocx, Salesforce and etc To meet Key Performance Indicators (KPI) like average handling time, FCR rate, contact response rate, customer satisfaction score and etc To record case details in Customer Relationship Management (CRM) Communicate effectively by providing accurate information to the users and external partners such as Ninjavan. Ensure resolution of fulfillment related problems and disputes Provide an effective solution for customer disputes issue Assisting in developing and improving existing dispute process To communicate effectively and accurately when communicating with users & stakeholders To assist Team Leader to monitor real time performance and initiate appropriate actions Assume additional responsibilities as assigned Communicate effectively with team members To take on ad-hoc projects/assignments Undertake any other duties as-and-when assigned by Management.

about 2 years ago

Call Center Representative Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Sykes Philippines Manila (Luzon)

about 2 years ago

Call Center Representative Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Agensi Pekerjaan Asia Recruit Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner by following to processes

about 2 years ago

Customer Service Agensi Pekerjaan Asia Recruit Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service

about 2 years ago

Customer Service Executive Wells Fargo Bank Manila (Luzon)

Provide vision and set direction for business plan design, development, and management of customer service to achieve long-term strategic objectives that impact companywide and management across functions Collaborate with internal partners to develop highly complex, multi year customer experience strategies Develop and implement strategic solutions to highly complex and potentially companywide trends, issues, and opportunities for customer service Lead a team of experienced managers or leaders and develop long range strategic planning, financial and human capital management, and programs for customer service in order to achieve business objectives Collaborate with and influence management, key stakeholders, internal partners, managers, and all levels of professionals Manage allocation of people and financial resources for customer service Develop and guide a culture of talent development to meet business objectives and strategy

about 2 years ago