Customer Service Executive Experian (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

What you’ll need to bring to the team:- Demonstrate strong communication skills through active listening, understanding customer’s needs, and identifying actions to help customers to achieve their objective quickly. Assist customers with our products and services; advocate for solutions that will help customers to improve their creditworthiness. Effectively use systems to capture customer data and record information; accuracy and compliance are an absolute must Help customers understand credit bureau processes and educate on appropriate steps to request for corrections Initiative driven in completing tasks on time What you’ll be doing Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions. Daily support for customers’ inquiries about products and services via incoming calls, emails, letters, walk-ins, etc. Acknowledge and respond to enquiry on timely basis. Handle customers’ enquiries and complaints effectively and professionally. Build and maintain good relationship with customers. Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers. Liaising with internal stakeholders such as data, IT, operations & etc. to ensure timely resolution of customers’ complaints Make product and service suggestions to meet the customer’s specific needs Perform ID verification and follow up documents with customers for delivery of report on timely basis. Document and record customer feedback in the system Follow up with customer to ensure their problem are resolved without further issues. Engage with new and existing customers via outbound calls for product renewal. Provide accurate, regular and timely comment to the management about customers’ commentaries, feedback on our products and services. Assist in UAT and live test for system enhancement. Any other matters as assigned.

about 2 years ago

Head of Customer Services Siemens Healthineers Dubai (Dubai)

You will achieve highest customer satisfaction within the framework of Siemens Healthcare, Customer Services. You will lead and hold full disciplinary responsibility of a team of highly qualified and motivated customer service professionals. You and your team are responsible for Customer Services service sales, service marketing and business development for six countries in GGC as well as supporting many more countries across Middle East and Africa. You and your team will support and implement headquarter-driven as well as locally developed Customer Services offerings whilst driving highest customer satisfaction. You will support and manage all Customer Services business management processes to drive Customer Services revenue and market growth Following local and HQ defined business objectives you will be responsible for achieving planned operating profits You will help define and implement service budget planning by including installed base development, contractual and non-contractual services whilst keeping high focus on productivity, efficiency and effectiveness to meet the defined Healthcare target agreements. You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes. You will oversee resource development and execute required manpower planning in the context of growth, automation and productivity gains. Externally, you will closely interact with customers and business partners. Internally you will closely collaborate with Executive Management, Area Service Managers, Education Managers as well as business administration

about 2 years ago

Customer Service Agent RHB Banking Group Kuala Lumpur (Kuala Lumpur)

Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction.

about 2 years ago

Customer Service Assistant Bansard international singapore Pte. Ltd. Singapore (Singapore)

Co-ordinate with liaise with the customers for booking & shipment readiness and delivery. Negotiate rate with carrier, vendors & agent. Providing quotations to overseas offices' enquiries. Pricing – quotation. Ensure all relevant costs are accounted for and charges are invoiced correctly to the customers for all job files. Any other ad hoc duties as assigned.

about 2 years ago

Call Center Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Representative Booth & Partners Manila (Luzon)

Provide professional and efficient customer service as guided by the defines process and procedures Take ownership of customer issues and see problems through issue resolution Understand customer’s needs by actively listening and asking the right probing questions Manage the customer accounts Address billing issues and concerns Attend to payment concerns Perform basic troubleshooting Follow standard procedures for proper escalations of unresolved issues. Prepare accurate and timely reports Updates job knowledge by participating in training opportunities; reading job aids and updates

about 2 years ago

Customer Service HumanTech Services Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Handle inbounds call/outbound calls/live chat/email enquiries Provide effective solution for customer issue. Follow up and respond back to user on timely manner.

about 2 years ago

Customer Service Executive Achieve Career Consultant Pte. Ltd. Singapore (Singapore)

To ensure all data entry in SOT/ CRM system are up to date and accurate. Daily check on all shared files of CR/CCC/MGL and ensure all data are up to date and proper follow up. Manages ePOD and devices inventory. Delivery team KPI report generation. Handle all incoming calls from CCC/CR and give direct responses as required Raise issues and feedbacks to CCC/CR Update email information to SOT/CRM Follow up on daily cases. Attend TSP session Fulfil customers’ feedback, claims and delivery requirements Confirmation of delivery bookings and follow up with end customers is required occasionally Close monitor the delivery status of the delivery teams through tracking system Communicating with delivery teams on their daily job status and ensure job closure at end of day Support night data/NDD for CP planning and pushing of M tracker Covid-19 Safety Check calls

about 2 years ago

Customer Service Executive Agensi Pekerjaan Ideal Reliance Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

What you’ll be doing: - Handle daily customers’ incoming and outgoing calls, emailing. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Follow up to ensure that appropriate actions were taken on customers’ request. - Conduct user data cleaning exercise and prepare any reports/ statistics as needed - Regular feedback to the management customer’s comments, feedbacks on our products and services. - Responsible for deploying and applying all company policies, procedures and standards. - Perform and achieve the KPI as assigned. - Contribute to team effort by accomplishing related results as needed What you’ll need to bring to the party: - Excellent interpersonal skills, written and oral communication skills. - Strong phone contact handling skills and active listening. - Good analytical and problem-solving skills. - Ability to multi-task, prioritize and manage time effectively. - Work independently and as part of a team.

about 2 years ago

Customer Service Specialist Danfoss Dubai (Dubai)

Serve as the primary point of contact for the assigned customer network Verify incoming orders, pricing and terms of delivery as well as availability of products Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products Confirm orders with customers, answer incoming queries and respond to customer needs Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery Support the External Sales Team Build and maintain a strong internal network to provide best customer support

about 2 years ago