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about 2 years ago
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Customer Service Executive Agensi Pekerjaan Asia Recruit Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)
Ensure highest standards of service delivery on personalised phone services to our customers Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database. Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately Educate the customer about the products and services and directs them towards available resources for self-help Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately Maximize opportunities to up sell or cross-sell products and services which meet customer needs Maintain confidentiality of the customers and data at all times Strong customer service mindset with good communication and excellent problemsolving skillsnd/or Manager.
/ CUSTOMER SERVICE - GENERALabout 2 years ago
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Customer Service Officer ASK Resources Kuala Lumpur (Kuala Lumpur)
To perform relative incoming /outgoing calls related to company products and services. Provide excellent customer service to internal/external customer. Provide excellent customer experience to maintain customer relationship.
/ CUSTOMER SERVICE - GENERALabout 2 years ago
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about 2 years ago
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Customer Service Representative J&T Express (Malaysia) Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)
Maintaining a positive, empathetic and professional attitude toward customers at all times. Deliver excellent customer service and handle incoming customer calls regarding company service questions and general concerns. Resolve customer’s enquiries effectively and efficiently to meet customer’s expectation. Ensure customer satisfaction and provide professional customer support. Handling Company CRM Systems. Any ad-hoc task which is required by the management.
/ CUSTOMER SERVICE - GENERALabout 2 years ago
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about 2 years ago
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about 2 years ago
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about 2 years ago
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Customer Service Executive Experian (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)
What you’ll need to bring to the team:- Demonstrate strong communication skills through active listening, understanding customer’s needs, and identifying actions to help customers to achieve their objective quickly. Assist customers with our products and services; advocate for solutions that will help customers to improve their creditworthiness. Effectively use systems to capture customer data and record information; accuracy and compliance are an absolute must Help customers understand credit bureau processes and educate on appropriate steps to request for corrections Initiative driven in completing tasks on time What you’ll be doing Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions. Daily support for customers’ inquiries about products and services via incoming calls, emails, letters, walk-ins, etc. Acknowledge and respond to enquiry on timely basis. Handle customers’ enquiries and complaints effectively and professionally. Build and maintain good relationship with customers. Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers. Liaising with internal stakeholders such as data, IT, operations & etc. to ensure timely resolution of customers’ complaints Make product and service suggestions to meet the customer’s specific needs Perform ID verification and follow up documents with customers for delivery of report on timely basis. Document and record customer feedback in the system Follow up with customer to ensure their problem are resolved without further issues. Engage with new and existing customers via outbound calls for product renewal. Provide accurate, regular and timely comment to the management about customers’ commentaries, feedback on our products and services. Assist in UAT and live test for system enhancement. Any other matters as assigned.
/ CUSTOMER SERVICE - GENERALabout 2 years ago
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about 2 years ago