IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

about 2 years ago

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

about 2 years ago

Helpdesk Officer World Health Organization Kuala Lumpur (Kuala Lumpur)

Reporting to the Group Lead (Global Service Desk), Operations and User Support (OUS), the Helpdesk Officer is responsible for overseeing the end to end operational activities of the Service Desk. The incumbent's responsibilities include (but not limited to):- 1. Responsible for ensuring users are provided efficient and timely first and/or second level support during the operational hours of the Service Desk. 2. Ensure staffing levels to provide acceptable response and resolution times by assigning specific tasks to appropriate staff and scheduling staff time and activities, including succession planning to fill vacant positions. 3. Manage a team of Service Desk Analysts (may include Analysts in multiple office sites) including on performance evaluations, provide input on selection, award and recognition, and disciplinary. 3. Make decisions daily basis related to Service Desk responsibilities. 4. Resolve issues while keeping in line with the highest levels of professionalism and customer service standards. 5. Accurately communicate pertinent information to all Service Desk Analysts. 6. Manage IMT Service Alerts communications to end users with regards to outages, maintenance and advisories. 7. Monitor identified metrics for compliance with established service levels. Identify non-compliant areas and make necessary adjustments to bring them into compliance. 8. Where specific weaknesses or issues are identified, address issue in consultation with supervisor and other team members. 9. Ensure a central source of information (Knowledge Base) is maintained, enabling Service Desk Analysts to recover outages with minimal disruption to expected service levels (effective Incident Management). 10. Take ownership of the Incident Management and Request Fulfilment processes, in addition to participating/being informed in Change, Release, Asset and Problem management processes to ensure all potential impact to Service Desk are accounted for Monitor Known Error Database (KEDB), Major Incident && Problem Tickets and ensure these are followed up to ensure timely resolution of problems. Support multiple high priority initiatives in a fast paced highly technical environment. 11. Complete tasks and/or projects within budget and schedule. Participate with the Quality Assurance, Process and Knowledge teams in the identification of gaps in customer services/analyst knowledge/skills and development of recommended adjustments. 12. Coordinate training needs analysis of Help Desk personnel, and contribute to training plan delivery. 13. Be proactive and innovative in detecting Incidents, including introducing control points, daily checklists etc., to ensure key services are up running. 14. Review Customer Satisfaction Surveys and use the information to improve services, tools, people and responds appropriately to user feedback. 15. Set priorities and measurable targets for self, team and team members to ensure organization's mandates are achieved. 16. Coordinate Service Desk improvement initiatives, Implement standards methods to drive efficiency, consistency in service delivery. 17. Assist in administering the WHO IT Service Management Platform, and ensuring that service requests logged are processed according to pre-agreed service levels. 18. Administer the Service Desk Automatic Call Distribution (ACD) and Integrated Voice Response (IVR) systems. 19. Perform other duties as assigned by supervisor.

about 2 years ago

IT Support PT. Global Inovasi Cahaya Bekasi (Jawa Barat)

about 2 years ago

IT Support PT. Global Inovasi Cahaya Yogyakarta (Yogyakarta)

about 2 years ago

Staf Teknologi Informasi PT. BPR Weleri Makmur Semarang (Jawa Tengah)

about 2 years ago

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

about 2 years ago

Helpdesk Officer World Health Organization Kuala Lumpur (Kuala Lumpur)

Reporting to the Group Lead (Global Service Desk), Operations and User Support (OUS), the Helpdesk Officer is responsible for overseeing the end to end operational activities of the Service Desk. The incumbent's responsibilities include (but not limited to):- 1. Responsible for ensuring users are provided efficient and timely first and/or second level support during the operational hours of the Service Desk. 2. Ensure staffing levels to provide acceptable response and resolution times by assigning specific tasks to appropriate staff and scheduling staff time and activities, including succession planning to fill vacant positions. 3. Manage a team of Service Desk Analysts (may include Analysts in multiple office sites) including on performance evaluations, provide input on selection, award and recognition, and disciplinary. 3. Make decisions daily basis related to Service Desk responsibilities. 4. Resolve issues while keeping in line with the highest levels of professionalism and customer service standards. 5. Accurately communicate pertinent information to all Service Desk Analysts. 6. Manage IMT Service Alerts communications to end users with regards to outages, maintenance and advisories. 7. Monitor identified metrics for compliance with established service levels. Identify non-compliant areas and make necessary adjustments to bring them into compliance. 8. Where specific weaknesses or issues are identified, address issue in consultation with supervisor and other team members. 9. Ensure a central source of information (Knowledge Base) is maintained, enabling Service Desk Analysts to recover outages with minimal disruption to expected service levels (effective Incident Management). 10. Take ownership of the Incident Management and Request Fulfilment processes, in addition to participating/being informed in Change, Release, Asset and Problem management processes to ensure all potential impact to Service Desk are accounted for Monitor Known Error Database (KEDB), Major Incident && Problem Tickets and ensure these are followed up to ensure timely resolution of problems. Support multiple high priority initiatives in a fast paced highly technical environment. 11. Complete tasks and/or projects within budget and schedule. Participate with the Quality Assurance, Process and Knowledge teams in the identification of gaps in customer services/analyst knowledge/skills and development of recommended adjustments. 12. Coordinate training needs analysis of Help Desk personnel, and contribute to training plan delivery. 13. Be proactive and innovative in detecting Incidents, including introducing control points, daily checklists etc., to ensure key services are up running. 14. Review Customer Satisfaction Surveys and use the information to improve services, tools, people and responds appropriately to user feedback. 15. Set priorities and measurable targets for self, team and team members to ensure organization's mandates are achieved. 16. Coordinate Service Desk improvement initiatives, Implement standards methods to drive efficiency, consistency in service delivery. 17. Assist in administering the WHO IT Service Management Platform, and ensuring that service requests logged are processed according to pre-agreed service levels. 18. Administer the Service Desk Automatic Call Distribution (ACD) and Integrated Voice Response (IVR) systems. 19. Perform other duties as assigned by supervisor.

about 2 years ago

IT Support & Helpdesk PT. Indocyber Global Teknologi Jakarta (Jakarta)

Installing and configuring computer hardware, software, systems, networks, printers and scanners Troubleshoot and resolve application issues, maintain and update technical support documentation Providing technical support across the company (this may be in person or over the phone) Repairing and replacing equipment as necessary Handle asset management, maintain inventory, setting up accounts for new users

about 2 years ago

IT Supports PT. Gameloft Indonesia Yogyakarta (Yogyakarta)

Be responsible for maintaining a computer, including its hardware and software, and its networks for the safety of the user. Regularly checks the computer’s hardware, software and network operating system for problems and fixes them immediately. Be responsible for the monitoring and maintenance of computers to provide and give maximum access to the users. This includes updating the programs and software, research potential services and programs and making recommendations on the purchase of the sources. Install and configure new computers and other IT equipment Repair and upgrade different types of computers (software and hardware) Identify problems and repair printers, copiers and scanners as well telephone and fax installations

about 2 years ago