Game customer service staff Qiyi Entertainment Studio Taipei (Northern Taiwan)

What we mainly do: serve players through official open channels, and provide players with better and higher-quality game environments and services The talents we want: good at communication and clear thoughts, keen on learning and helping others, willing to challenge and show their value During the period of employment, the monthly salary is 40,000. We will explain to you in the interview for detailed duties and benefits. This position is not a telemarketing job, and there is no monthly performance target and pressure Salary treatment is negotiable (salary is more than 40,000) Location 4th Floor, No. 45, Lane 265, Section 3, Kangning Road, Neihu District, Taipei City Map Map Working hours: day shift working hours: 09:00/off working hours: 17:00 Vacation system two days off every week Job category store/sales staff/counter staff, catering service staff, customer service staff

about 4 years ago

Customer Service Genavco Dubai (Dubai)

Utilize relevant systems to resolve customer requests Handle Inbound/Outbound calls Handle all correspondence concerned with orders and action any edits or amendments as requested Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained Channel feedback from customers through to correct departments Process customer orders quickly and accurately, ensuring appropriate margins are achieved Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channeling queries to the appropriate department (SSC Specific) Ensuring that customer claims are handled efficiently through relevant systems. Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate Building strong working relationships with business teams, customers and your team Respond to customer requests in a timely manner with high quality Other Ad hoc duties Manage dispatch and frontline team

about 4 years ago

Customer Services Foodpanda Malaysia Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Ensure the highest possible quality of customer service for our hungry customers Process order and manage relationship with hundreds of restaurants Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses Ensure that processes are followed and bring in new ideas for improvement Constantly work towards improving customer experience Handle customers and vendors requests, as well as external communication with them Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)

about 4 years ago

Customer Service Officer HongKong Land Hong Kong (Hong Kong)

Form 7 graduate or above Possess a minimum of two years' experience in a customer service environment, preferably in a call centre; any administrative experience would be an advantage Pleasant with strong customer service skills and willing to work on a rotary shift Fluent in both written and spoken English, Cantonese and Mandarin Proficient in MS Excel, Word and Power Point Provide premium customer services to tenants, customers and the public through telephone and written communication in our call centre Take ownership of all customer requests and report customers’ feedback and comments to the building’s Management for actions

about 4 years ago

Customer Care BloomThis Flora Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Manage a high volume of daily enquiries (email, live chat, phone call, Whatsapp, social media etc) by providing accurate, valid and complete information Maintaining a positive, empathetic and professional attitude toward customers at all times Assist and guide customers to place orders on our sales channels Take the extra mile to engage and to deliver the best customer service to all of our customers Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction Improve the operational systems, processes and best practices in support of the organisation’s mission Contribute to the short and long term organisational planning strategy |- Possess an excellent command of the English language Ability to speak, read and write in Mandarin will be a strong added advantage Proven working experience in a sales or customer care role Possess strong interpersonal communication skills Self- initiator with a high sense of urgency Enjoy working in a fast-paced environment (start-up experience is a plus) Excels at multitasking, prioritising and managing time effectively Passionate about enhancing customer experience to promote retention and loyalty Ability to remain calm and empathetic in high-stress situations Attention to details and analytical Excellent interpersonal and collaborative skills Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities Knowledge in using any CRM tool will be an added advantage Experience in e-commerce, retail or consumer product support Able to work during weekends (on a rotational basis)

about 4 years ago

Customer Service Officer Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

Ensure product shipment inform, return to sales, and payment Process internal system, acquaint with ERP and ORACLE system will be preferred Maintain related reports which supplier Implement other tasks assigned by supervisor and support other necessary projects

about 4 years ago

Shipping Customer Service Officer AG Shipping Pte. Ltd. Singapore (Singapore)

Liaise with Customers/Carriers and agents for import and export shipments Import/Export permit declaration and custom clearance Building business relationship with new customers and partners Proper documentation and summary for customers daily shipments

about 4 years ago

Call Center Executive Genavco Dubai (Dubai)

Assist customers with all queries for products and resolve all billing uses and provide information on all product usage Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center “scripts” when handling different topics Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same Administer all issues and recommend efficiently resolution within the required timeframe Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement. Provide an optimal level of services to all customers through emails and manage all telephone communication with staff and customers; Perform all telephone tasks and providing callbacks and respond to all caller queries professionally Ability to organize and prioritize duties throughout the day. Completes call logs and call reports as necessary and updates them in the database Meet personal/team qualitative and quantitative targets Any other work assigned by the Line Manager(s) Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame

about 4 years ago

Customer Service Customer Connect Malaysia Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Ability to learn on product/solution range and technical details through structured product training. Provide primary inbound for B2B organizations. Perform profiling, data validation and database contact acquisition. Ensure achievement of performance related KPIs Ability to create enhanced and recommends various solution available to support activities. Developing and maintaining over time a constructive and cooperative working relationships with customers. Maintain high level of customer satisfaction level whilst maintaining a professional and courteous manner always on the phone.

about 4 years ago

Customer Service Yintran Group Holdings Limited Hong Kong (Hong Kong)

Liaise and collaborate with external business partners to implement marketing programs To handle customer enquiries and complaints through hotline, email and social media, and provide one-stop resolution; To maintain and develop good relationships with customers To follow the procedures and workflows with internal guidelines and regulatory requirement properly; To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties; To assist on ad hoc assignment.

about 4 years ago