Customer Service Representative Wells Fargo Bank Manila (Luzon)

Support financial products and services Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on complex customer issues Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

about 2 years ago

Call Center Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service ResMed Malaysia Operations Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies. Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required. Support roles consist of work in a: (1) clerical, administrative or specialized support tasks in an office or field setting (2) specialized technical tasks or skilled craft work (3) unskilled or semi-skilled operational tasks Has completed vocational training or obtained equivalent experience. Interacts internally to exchange information. Has limited discretion to vary from established procedures.

about 2 years ago

Customer Service Officer Phillip Wain International Kuala Lumpur (Kuala Lumpur)

Handles Front Desk Operations such as handling arrivals registration, departures and walk-in request. Responding promptly to all customers’ request and enquiries in accordance to the performance standard by telephone, or in person. Consistent in delivering excellent service standards to customers and maintain high customer satisfaction. To handle day to day inbound and outbound calls. To prepare and submit daily and weekly front desk operations reports in a timely manner. Provide feedback to management on a regular basis for improvement in all aspects.

about 2 years ago

Customer Service Representative Schneider Electric Manila (Luzon)

Provides post-sales support via the phone/chat/e-mail. Coordinate with other team/support to ensure that every interaction creates the optimal customer experience. Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

about 2 years ago

Call Center Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Care Supervisor DHL Express (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Tracing Supervisor Assist the Tracing Supervisor to carry out relevant CS staff orientation programs and on- the-job training for CSA recruits DHL Customers Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc. Handle all trace enquiries in accordance with service standards and processes. Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies Respond to customer queries regarding information on prices, customs requirements etc Subfunction Departments Liaise with other departments and Operations to address issues on service recovery Trace Process Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction Handle any overflow of calls from the Frontline where necessary Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces Service Improvement Issue Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customers’ experience with DHL.

about 2 years ago

Customer Care Professional Aramex Hong Kong Limited Kuala Lumpur (Kuala Lumpur)

Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails) Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs Meet and exceed quality goals, compliance regulations and productivity targets Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms Document necessary information, such as payment details, Customers change of details, change of address and travel notifications Re-prioritize and adapt to an ever-changing environment

about 2 years ago

Customer Success Specialist Shell Philippines Manila (Luzon)

Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance) Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements) Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)

about 2 years ago

Call Center Sykes Philippines Manila (Luzon)

about 2 years ago